Terms & Conditions

Terms & Conditions

Cancellations

An order may be cancelled at any time prior to shipment.

Postage and Packaging

All orders to UK Mainland addresses are dispatched by Courier or Royal Mail. A signature is normally required at destination but goods can be left in a safe place at your instruction. Orders will be dispatched within 5 - 7 working days unless we are out of stock. We normally try to dispatch as soon as possible and are happy to respond to requests for speedy delivery.

Should you be unable to receive your delivery a card will be left. With regard to Royal Mail deliveries please make sure that you collect your parcel within 7 days otherwise it will be returned to Vintage Crates and further postal charges may be incurred.

A standard postage and packing charge of £6.95 is made for most UK deliveries. However, there are separate prices indicated for the Isles of Scilly, Isle of Man, Channel Islands, Northern Ireland, the Scottish Highlands and Islands.

We can also now deliver to Europe and prices for each Country are indicated.

Returns

If goods are found damaged on receipt please contact us immediately to arrange a return.
You can return products for any other reason within 14 days of receipt of the order providing the product is in its original condition but you will bear the cost of returning the goods suitably packaged and insured. Please obtain proof of postage or dispatch on returning your order. The cost of the product will be refunded within 10 days of the receipt of the return.