FAQ

How can I pay

We accept all major credit and debit cards, including Visa, MasterCard, Amex and Switch using Stripe or Pay Pal.

Payment can be made over the phone and also by cheque. Please make cheques payable to: -

Vintage Crates – ‘The Hayloft’, 4 Victorian Barns, Syerston Hall Park, Newark, Notts. NG23 5 NL


Do you offer a Money Back Guarantee


Yes, under the Distance Selling Regulations Act 2000 you have the right to cancel your order within 14 working days starting from the day after the goods have been received. A refund for the full amount of the order will be sent to you within 30 days.  Shipping costs (where applicable) are non-refundable.


What are the Delivery / Packaging / Insurance Charges


UK
shipping is usually done by our courier UK Mail & Royal Mail. Packing and admin charges are included in the rate. Outer lying UK shipping charges are calculated according to the destination and the volumetric weight (size and weight) of the product.


What is the Delivery process?


After your order has been processed, you will receive an email confirmation and advice of expected dispatch and delivery date. The average time for an order to be delivered to you is 2-3 days from confirmation of your delivery address and payment details. In exceptional cases or with more complicated jobs delivery may take longer. If this is the case we will let you know before completing your order.


How will my purchase be packaged?


All items are packed to a very high standard, either in protective wrapping or boxes.


How will my goods be delivered?


With R
oyal Mail we are unable to offer a specific delivery date / time. However, with UK Mail we can offer timed deliveries and Saturday deliveries but there will be a surcharge for this service. It is not mandatory for the drivers to require a signature so if you are likely to be out please advise where the parcel/s can be left safely.


What if my goods arrive damaged


In the unlikely event that your goods arrive damaged, please send the item back to us and we will replace the item straight away. Cost for postage back to Vintage Crates will be refunded on proof of delivery.


Is your website secure?


Vintage Crates
uk website offers secure transactions for all our products. Your personal details and credit card information is transmitted to us via a secure server. If you’re at all concerned about online security just call on +44 (0)1636-525352 during business hours and we’ll take your order over the phone. Please note we do not retain any Card information from telephoned orders.


What personal information do you keep about me?


At Vintage Crates we are committed to protecting your privacy. We use the information we collect about you only to process your orders and to provide a more personalised online experience.

‘Cookies’ are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide personalised features. The cookies allow us to store information from one visit to another. Your cookie information is not shared with any third parties.

You have the right to ask for a copy of the personal data we hold on you and you have the right to have it corrected.


Return or Exchange an Item


If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt. We will exchange the item for a different size / colour or offer a refund. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.


Faulty or Wrong Items


If the item you received is faulty or is not what you originally ordered, please email: info@vintagecratesuk.co.uk quoting your name and address, details of the product and the reason for return. We will then advise you on how to proceed with the return.


Distance Selling Regulations


Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from Vintage Crates

for a full refund. Order cancellations must be made in writing, within 7 days of delivery of your item(s), and can be sent by e-mail to

info@vintagecratesuk.co.uk . Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 14 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.